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Subscription, billing and add-ons

See your plan, request an add-on, watch your usage, read your invoices and learn how to pay.

SettingsUpdated 07/10/2026 · 2 min read

In this article

Your planRequest an add-onUsage, invoices and paymentFAQ

Before you start

  • An administrator role. The screen is for your administrators.

Your plan

Open Admin › Settings, then the Organization tab, then Subscription & billing. The Base plan card 1 shows your plan, its status and when it renews.

The Base plan card with the plan name, its status chip and the renewal date
  1. Base plan
  2. Status of the plan

The chip 2 reads Active, Past due, Suspended and so on. A trial shows a Trial card instead, with the days left.

Request an add-on

In Add-ons, find the one you want under Available for your plan 1.

The Add-ons section, with the add-ons available for your plan and their state chips
  1. An add-on you can request
  2. Its state

Click its request button, check the price and start, and click Send request 1.

The request dialog that explains what changes and has the Send request button
  1. Send request
  2. What the add-on costs and when it starts

The card changes to Requested. Nothing changes until our team confirms it, and then it is added to your next invoice.

Add-on state: Available
Meaning: You can request it.
Add-on state: Requested
Meaning: Our team has your request and will confirm the price and start date.
Add-on state: Active
Meaning: You have it. The card shows since when.
Add-on state: Ending
Meaning: Removal is confirmed and it ends on the date shown.
Add-on state: Included in your plan
Meaning: The card reads Included in and your plan's name. Your plan already gives you this, so there is nothing to request.
Add-on state: Not available
Meaning: Not on your plan. Use Talk to us.

Tip — On the top plan the Available for list can be empty, because every add-on is already part of the plan. The On your plan group then reads that everything you use today is part of it. Nothing needs requesting.

Usage, invoices and payment

Usage 1 shows users against your limit, storage and your next invoice. Invoices 2 lists every invoice with its status.

The Usage meters, the Invoices table and the How to pay card
  1. Usage meters
  2. Invoices
  3. How to pay

How to pay 3 gives the bank details, cheque payee and cash instructions. We do not take card payments.

Paid by transfer or cheque? Use Send remittance advice: pick the invoice, enter the amount, attach the proof and click Send to billing.

Invoice status: Issued
Meaning: Sent to you and not paid yet.
Invoice status: Part paid
Meaning: Part of the amount has been received.
Invoice status: Paid
Meaning: Settled in full.
Invoice status: Overdue
Meaning: Past its due date.
Invoice status: Void
Meaning: Cancelled.

Important — Prices exclude VAT where applicable. All amounts are in AED.

FAQ

I cannot open this screen.

It is for administrators. Ask yours to open it or to change your role.

How do I end an add-on?

Click its removal request. Our team confirms the end date, and you keep the add-on until then.

Are we ready for UAE e-invoicing?

E-invoicing becomes mandatory on 1 July 2027 for businesses under AED 50 million in revenue (1 January 2027 above it). Ultra BMS records each invoice's e-invoicing status today. Sending invoices through an Accredited Service Provider is on our roadmap. Ask us for the current status.

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