Frequently asked questions
Short answers about users, trials, data migration, payment and e-invoicing.
In this article
Your account
How many people can use our workspace?
Every plan includes up to 20 users. Active and invited staff count toward the 20; deactivated users and portal logins do not. Invite them from Access. To go beyond 20, talk to us.
What happens when my free trial ends?
After 14 days the workspace turns read-only for 7 days: you can still view everything but cannot add or edit. Then it locks until you subscribe. Everything you added stays.
Will you move our existing records for us?
Yes. Onboarding and data migration are free.
Is the app available in Arabic?
The screens are in English. Printed documents can carry your Arabic company name and address.
Billing
How do we pay for our plan?
We send you an invoice in AED. Pay by bank transfer or cheque, and the How to pay card in Subscription & billing gives the details. We do not take card payments.
Do prices include VAT?
Prices exclude VAT where applicable. All amounts are in AED.
E-invoicing
Are you ready for UAE e-invoicing?
E-invoicing becomes mandatory on 1 July 2027 for businesses under AED 50 million in revenue (1 January 2027 above it). Ultra BMS records each invoice's e-invoicing status today. Sending invoices through an Accredited Service Provider is on our roadmap. Ask us for the current status.
Getting help
Who do I ask when I am stuck?
Ask Amna, the assistant at the bottom right of every screen. For a person, raise a ticket in Support tickets.
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