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Ask Amna

Amna is the assistant inside the app. Ask how to do something, and turn a chat into a support ticket when you need a person.

HelpUpdated 07/10/2026 · 1 min read

In this article

Start a chatThe chat headerFAQ

Start a chat

Click the round Amna button 1 at the bottom right of any screen.

A screen with the round Amna button at the bottom right corner
  1. Open chat with Amna

Read Amna's greeting 1. If suggestions for the screen you are on appear under it, click one. Or type your question in the message box 3 and press Enter.

The chat panel with Amna's greeting, the header buttons and the message box
  1. Amna's greeting
  2. Create support ticket
  3. Message box

Read the answer. Ask a follow-up in the same chat.

Need a person? Click Create support ticket 2 in the chat header.

The chat header

Button: Create support ticket
What it does: Opens a ticket for our team.
Button: Start a new chat
What it does: Ends this conversation and begins a fresh one.
Button: Minimize chat
What it does: Hides the panel and keeps the conversation.
Button: Close chat
What it does: Asks End Chat Session? before it closes the conversation.

Tip — Amna answers from the help documents and suggests questions that fit the screen you are on. Say what you are trying to do and which screen you are on.

Important — Amna explains and guides. It does not change your records. Check an answer that involves money or tax with your accountant.

FAQ

Amna cannot answer my question.

Click Create support ticket in the chat header. Our team replies in Support tickets.

Is Amna a person?

No. Amna is an automated assistant. For a person, raise a support ticket.

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