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Check a tenant out

Record why and when a tenant is leaving, and send them the move-out packet.

LeasingUpdated 07/10/2026 · 2 min read

In this article

Getting startedStepsStages of a check-outFAQ

Getting started

A check-out is the move-out file of one lease: the reason, the notice, the final dates, the inspection and, at the end, the deposit settlement. Open Property › Leasing › Contracts and click Check-outs.

Before you start

  • Your role is Admin or Property Manager.
  • The tenant has an active lease.

Steps

The Check-outs page counts the files that are Pending, In progress and Completed, and the refunds still to pay. Filter the list by status 1 or dates, and click a file 2 to continue it.

The Check-outs page with the pending, in progress and completed counts and the list of check-outs.
  1. Status filter
  2. A check-out

Step 1, Reason & notice. Choose why the tenant is leaving: Lease End, Early Termination 1, Eviction, Mutual Agreement or Other. Add Notes 2 for the file, which admins and the owner can read. Then enter the Notice date and the target move-out date. The page tells you when the notice is shorter than the 60 days the lease clause asks for, and you can record a Break fee for the audit trail. The panel on the right checks the rent ledger, the inspection and the delivery channels as you go. Click Continue 3.

Step 1 of the check-out with the reason cards, the notes and the notice given.
  1. Early termination
  2. Notes
  3. Continue

Step 2, Final dates. Set the Move-out date 1, the Key & access return date and the Joint inspection 2, the walk-through with the tenant. The Lease ends (contract) date is read-only. Timeline preview 3 shows today, the notice, the move-out and the deposit refund deadline.

Step 2 of the check-out with the move-out, key return and joint inspection dates and the timeline preview.
  1. Move-out date
  2. Joint inspection
  3. Timeline preview

Step 3, Review & send. The Lease termination packet 1 shows the reason, the notice and the final dates the tenant will receive. Edit 2 takes you back to a step. Choose how to send it under Send via: email is delivered now, other channels are coming soon. Check the Compliance check 3 on the right before you send.

Step 3 of the check-out with the lease termination packet and the compliance check.
  1. The termination packet
  2. Edit
  3. Compliance check

Important — Settle outstanding rent before you finalise the move-out. The compliance check shows Outstanding rent on ledger with the amount when the tenant still owes money, and a final inspection is required before the final settlement.

Stages of a check-out

Status: Pending
What it means: The file is open. The inspection is not scheduled yet.
Status: Inspection scheduled
What it means: A joint inspection date is set.
Status: Inspection complete
What it means: The inspection is done. The deposit can be calculated.
Status: Completed
What it means: The move-out is finalised.
Status: On hold
What it means: Paused.

FAQ

What happens to the unit?

The page tells you the date it becomes available again once the move-out is finalised, and lists it for new quotes.

Can I save and finish later?

Yes. Click Save & exit. The file stays on the Check-outs page.

Where is the Ejari termination?

The compliance check lists Ejari ready to terminate. It is filed once the inspection clears.

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