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Send email from your own address

Connect your own mail server so invitations, reminders and documents come from your company address.

SettingsUpdated 07/10/2026 · 1 min read

In this article

Connect your mail serverFAQ

Before you start

  • The SMTP details from your mail provider, and a role that can edit settings.

Connect your mail server

Open Admin › Settings, then the System tab, then Email sender. The chip at the top of the SMTP configuration card says Not configured 1 until you save a sender.

The Email sender screen with the SMTP configuration card, its status chip and the Provider preset list
  1. Not configured until you save a sender
  2. Provider preset

Pick a Provider preset 2: Microsoft 365 / Outlook, Gmail / Google Workspace or Custom. A preset fills the host, port and security.

Enter the From address 1 and From name, the SMTP host, Port and Security 2, and your Username and Password.

The SMTP form with From address, host, port, security and the Save and verify button
  1. From address
  2. SMTP host, Port and Security
  3. Save & verify

Leave Enabled on and click Save & verify 3. The app tests the connection and the status card on the right changes to Verified & active.

Click Send test on the status card to send yourself a test email.

Security option: STARTTLS (port 587)
Use when: Your provider uses the usual submission port.
Security option: SSL/TLS (port 465)
Use when: Your provider asks for a secure connection from the start.
Security option: None (not recommended)
Use when: Only for a mail server on a closed network.

Important — Your SMTP password is encrypted when saved and never shown again. When you edit the sender, leave Password empty to keep the saved one.

Tip — Remove sender deletes your settings. Emails then go out from the platform default sender until you configure your own again.

FAQ

It says Not verified.

The Last error box shows what the mail server answered. Check the host, port, security, username and password, then click Save & verify again.

Do I have to set this up?

No. Without it, email goes from the platform default sender.

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