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Log in and your first day

Sign in with your work email, reset a forgotten password, and know what to expect the first time you arrive.

Getting startedUpdated 07/10/2026 · 2 min read

In this article

Before you start

  • An invitation email from your administrator, or a free-trial email from our team.

Sign in

Open the sign-in address from your invitation email in your web browser.

Type your work email in Work email 1 and your password in Password 2.

The sign-in page with the Work email and Password fields and the Sign in button
  1. Work email
  2. Password
  3. Sign in

Click Sign in 3.

Tip — If the app asks you to choose a new password the first time you sign in, pick one only you know. You use it from then on.

If you forgot your password

On the sign-in page, click Forgot? next to Password.

Type your work email 1 and click the button to send the reset link 2.

The forgot-password page with the email field and the button that sends the reset link
  1. Your work email
  2. Send the reset link

Open the email and follow the link to choose a new password.

Your first day

After you sign in you land on your home screen. If your workspace is brand new, an administrator first sees a short setup checklist. Finish its required steps and the full menu opens.

The first screen after signing in, with the left rail and the user menu at the bottom of the menu panel
  1. The left rail: one icon per module
  2. Your name and role; open it to view your profile or log out

Account statuses

Status: Pending
What it means: You are invited but have not signed in yet. The invitation counts toward your organisation's 20 users.
Status: Active
What it means: You can sign in.
Status: Inactive
What it means: An administrator deactivated you. You cannot sign in until you are reactivated.

FAQ

Which address do I sign in at?

Use the address in your welcome email. If you open the wrong one, the sign-in page tells you which address to use.

I see a message that my organisation is blocked.

Your organisation is suspended, or its trial has ended. Ask your administrator to contact us.

How do I sign out?

Open your name at the bottom of the menu panel and choose Log out.

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