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Send an announcement to your tenants

Tell the residents of a building about a water shut-off, a holiday or a new rule, in the app and by email.

TenantsUpdated 07/10/2026 · 2 min read

In this article

Getting startedStepsStatusesFAQ

Getting started

Announcements go to the tenants of the building you are working in. Open Admin › Announcements to see what you have sent, what is scheduled and what is still a draft. Tenants read them in the tenant portal, and by email if you chose that channel.

Before you start

  • Your role is Admin or Property Manager.
  • Your tenants have an email address on their record.

Steps

Open Admin › Announcements. The tiles show how many you sent this month, the delivery rate, what is scheduled and your drafts. Click New announcement 1. If your message looks like a fire drill, a water shut-off or a renewal offer, start from a template instead: click Templates 2. Click a sent announcement 3 to open it.

The Announcements page with its summary tiles and the list of sent and draft announcements.
  1. New announcement
  2. Templates
  3. A sent announcement

Write the message (step 1, Content). Choose the Category 1, type the Title 2, and write the Body 3. Keep it short and lead with the action the residents need to take. You can set a separate Email subject and Preheader for the email. The live preview on the right shows how it will look in the app and in an inbox. Click Continue.

Step 1 of the New announcement wizard with the category, title and body filled in and a live preview.
  1. The category
  2. The title
  3. The message body

Choose who receives it (step 2, Audience). All tenants 1 sends it to everyone in the building. Tenant group uses a saved group, and Pick tenants 2 lets you choose individuals. The green box tells you how many tenants will receive it. Click Continue 3.

Step 2 of the New announcement wizard with the three audience options and the number of recipients.
  1. All tenants
  2. Pick tenants
  3. Continue

Choose the channels (step 3): In-app and Email are available; SMS and WhatsApp are not supported yet. In step 4, Schedule, choose Send now, Schedule for a date and time, or Recurring. Then click Review & send.

Tip — Click Save draft at any point and finish later. Drafts stay on the list with a Continue button.

Statuses

Status: Draft
What it means: Saved, not sent.
Status: Scheduled
What it means: Will be sent at the date and time you chose.
Status: Published
What it means: Sent (the list calls it Sent). Tenants can read it in the portal.
Status: Expired
What it means: Past its expiry date. Tenants no longer see it.
Status: Archived
What it means: Kept for your records.

FAQ

Can I send an SMS or a WhatsApp message?

Not yet. The channels step marks them Not supported yet. Use In-app and Email.

Which categories can I choose?

General, Safety, Maintenance, Urgent, Community and Renewals.

Where do tenants read announcements?

In the tenant portal under Announcements. See the tenant portal guide.

Related guides

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